Information we may collect
When you contact us, request information, or ask about our services, we may collect basic contact and service-related details, such as:
Your name, email address, phone number, property location or service area, the type of service you are interested in, and any message or information you choose to send us.
We only ask for information that helps us respond to your request, prepare a consultation, or provide the service you have asked about.
How we use your information
We may use your information to respond to your inquiries, communicate with you about our services, arrange visits or consultations, prepare service details, send updates related to your property, and manage basic business records.
We do not sell, rent, or trade your personal information.
Legal basis for processing
When we collect personal data, we do so based on your consent, your request for information or services, the preparation or performance of a service agreement, legal obligations, or our legitimate interest in managing client communication and service administration.
In Spain and the EU, privacy notices should clearly explain who is responsible for the data, why the data is used, the legal basis for processing, whether data is shared, and how people can exercise their rights. The AEPD describes these core privacy-policy elements in its data protection guidance.
Sharing information with others
We may share limited information only when necessary to provide or coordinate a service you requested. For example, this may include trusted maintenance providers, repair professionals, cleaners, or other property-related service providers.
We may also share information if required by law or by a competent authority.
How long we keep your information
We keep personal information only for as long as necessary to respond to your inquiry, provide our services, maintain business records, or meet legal and administrative requirements.
When information is no longer needed, we will delete it or stop using it for active communication.
Your rights
You may request access to your personal data, correction of inaccurate information, deletion of your data, limitation of processing, objection to processing, or portability where applicable. These rights are recognized under EU and Spanish data protection rules.
To exercise your rights, contact us at:
victorviviendas@gmail.com
You also have the right to contact the Agencia Española de Protección de Datos, the Spanish Data Protection Agency, if you believe your data protection rights have not been respected.
Cookies and website use
Our website may use cookies or similar technologies to make the site work properly, improve the browsing experience, or understand how visitors use the website.
If we use analytics, advertising, or third-party cookies, we will provide information about them and request consent when required. The AEPD explains that cookie use may involve data related to users and should be handled transparently.
Links to other websites
Our website may include links to third-party websites or social media platforms, such as Facebook or Instagram.
We are not responsible for the privacy practices or content of those external websites. Please review their own privacy policies when visiting them.
Security
We take reasonable steps to protect the personal information shared with us. However, no online communication or digital storage system is completely secure, so we cannot guarantee absolute security.
Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
Contact
For privacy questions or requests, please contact:
Sol Home Watch & Property Care
victorviviendas@gmail.com
+34 685 09 4921